RETROAbout this policy
Flatimals is an animal sticker pack for Apple Messages. Retro LLC operates Flatimals. The store seller is identified on the App Store listing. Contact support@retro.llc for privacy questions.
Stickers and Messages
You choose which stickers to place in a conversation. Messages and stickers are delivered through Apple’s Messages service to the recipients you choose; those recipients may save or share them. Apple manages the messaging account, transmission and any associated device/cloud backups under its privacy policies. A support request to Retro does not give us access to your Messages conversations.
Support and technical information
If you contact us, we receive your email address and the information you send, including any screenshots or attachments. We use it to answer your request, troubleshoot problems and maintain necessary support records. Please avoid sending passwords, payment-card details or unnecessary sensitive information.
Apple handles app distribution and may provide diagnostic information according to your device’s settings. Our support website receives normal hosting request information, such as an IP address, as described in its privacy notice. We use information received through these channels to answer requests, resolve technical issues, protect the service and meet legal obligations.
Retention and choices
We retain information for the purposes described here, considering whether you still use the relevant service, unresolved support requests, security needs and applicable legal obligations. Service-provider logs and recovery backups follow separate retention cycles. Removing information from an active system does not necessarily remove every backup copy immediately. Contact us to ask about retention or deletion for your situation.
You can remove the sticker pack using Apple’s app or Messages controls. Removing the pack does not remove stickers already sent, recipients’ copies or backups. Contact us to ask about personal information you sent to support. Information may be shared with providers needed to handle support or hosting, where legally required, or when reasonably necessary to protect people or the service.
Privacy rights
Depending on where you live, you may have rights to access, correct, obtain a copy of, delete or restrict the use of your personal information; object to certain processing; withdraw consent for future processing; or appeal our response. You may also complain to your local privacy regulator. Contact support@retro.llc to make a request. We may ask for information needed to verify your identity or authority to act for another person. We will not penalize you for exercising applicable privacy rights.
Where a legal basis is required, we process information to provide the service you request, pursue legitimate interests such as security and support, comply with legal obligations, or act on your consent where required. Withdrawing a permission may prevent the related feature from working.
Security and international processing
We and our service providers may process information in countries other than your own. Privacy protections may differ between countries. You can contact us for information about the providers and safeguards applicable to your information. No internet service or device is completely secure; we use safeguards appropriate to the information and service.
Children and changes
Flatimals is intended for a general audience aged 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Where local law requires parental permission for an older minor, that permission is required. A parent or guardian can contact support@retro.llc about a child’s information included in a support request. Please avoid sending children’s personal information or private conversations when asking for help. We update this page when practices change and provide additional notice where required. See our Terms of Use.